Returns & Exchanges

 

FOR STANDARD SHIRTS

 

Returning with French crown is as easy as ordering one. If you need an exchange or a refund, email contact@frenchcrown.com or call us at 9891849268 and tell us what's going on. We'll schedule a time with you and instruct our shipping partner to pick up the original French crown shirt.

Make sure the shirt is in good state. Unused, of course. The original box and tags are intact. Once you contact us for return or exchange, we will send you ship label and manifest. Put the packaged shirt in the box. Stick one ship label right on the original box. Handover the Manifest to courier boy and it’s done.

 

If pick up is not possible in your area then you need to arrange your shipment and send us at

French Crown :

428,Green Plaza

Golden chawk, near D-Mart, Mota Varachha

Surat- 394101

On receipt of the package, you will be credited Rs. 100 as reimbursement, for the shipping charges borne, in your bank account or French crown cashback account, as per your wish.

Exchange Your Standard size shirt with custom shirt:

If our standard sizes doesn’t fit you and you want perfect fit shirt, then put your best fit shirt with your return shipment and send it to us. We will construct your shirt from the scratch according to your measurement and deliver it to you in 10 to 15 days.

 

FOR CUSTOM SHIRTS

 

We want to provide every customer a great experience. However, it is not very sustainable for us to offer returns and exchanges for a custom shirt as it is already manufactured according to your specifications and can’t be sold to anyone else. We will gladly replace items if they are defective or damaged. If you discover a manufacturing defect with a product you bought from our store, please send us an email at contact@frenchcrown.com from the email you placed the order with. We also provide Free Alteration for 15 days, starting from the day you received your order, read Alteration Policy to know more.

 

Refund Policy:

 

1)     If you have done online payment, your refund will be credited into your Bank account in 2 to 5 days.

2)     If you have done cash on delivery: You need to provide us your bank account no. , bank name and ifsc code. We will refund your amount via NEFT or IMPS in 2 to 5 days.